FAQs

What type of products does Unique by Melanie offer?

At Unique by Melanie, we specialize in high-quality tumblers designed for everyday use, gifting, and personal style. Our product range includes:

  • Insulated Tumblers designed to keep drinks hot or cold for extended periods

  • Reusable Drinkware suitable for home, office, travel, and outdoor use

  • Stylish and practical designs that combine functionality with modern aesthetics

  • Gift-ready tumblers perfect for birthdays, holidays, and special occasions.

Our products focus on durability, usability, and visual appeal, making them both practical and enjoyable to use every day.

What is the return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery. Please contact us first to initiate the return process.

What are the conditions for a return?

To be eligible for a return, the following conditions must be met:

  • You must contact us to initiate the return request

  • The product must be unused, unassembled, and undamaged

  • The return request must be made within 30 days of delivery

  • The product must be returned in its original condition and packaging

  • A valid reason for the return must be provided

How do I request a return?

To request a return, please contact us and provide:

  • Your order number

  • A brief explanation of the reason for the return

Our support team will review your request and provide return instructions.

How long does it take to process a refund?

Refunds are processed within 7 business days after we receive and inspect the returned product. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Do you offer exchanges?

Yes, we offer exchanges if the requested product is available in stock. If the replacement item is unavailable, you may choose to wait for restocking or request a refund.

What should I do if I receive a damaged or defective product?

If your tumbler arrives damaged or defective, please contact us within 30 days of delivery. We will arrange a replacement or refund as quickly as possible.

What is the shipping method?

We ship all orders using Standard Shipping to ensure safe and reliable delivery.

Do you ship internationally?

Currently, we only ship within the United States.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.

Can I cancel my order?

Orders may be canceled before shipment. Once an order has been shipped, cancellations are no longer possible.

How can I contact customer support?

You can contact our customer support team at:

📩 Email: [email protected]